Telephone Set Types
Virtual Endpoints
Avaya IP Softphone 2050
Ideal for mobile users, the Avaya IP Softphone 2050 is a software-based solution that loads directly onto your laptop or desktop PC. Once a Avaya headset is connected to the USB port, the IP Softphone 2050 delivers virtually identical functionality as the IP Phone 2004 desktop phone. The IP Softphone 2050 is also particularly useful for contact center agents who need a handsfree solution to do their jobs more effectively.
Mobile workers can simply plug their laptop into a network port at a shared office location, snap in a USB headset and function as if they were in their own office. And, because the network recognizes them as unique users, all of their phone features will be available to them, including outbound Caller ID. Calls can be placed on both the internal and external network, providing a truly portable and practical solution.
The IP Softphone 2050 provides the following unique features:
- Macro functions transform lengthy operations into a single-digit action
- Avaya USB Audio Kit support offers wireline-quality voice performance
- Local directory support imports or reads Symantec ACT, Microsoft Outlook and LDAP databases, for seamless directory integration
IP Softphone 2050 Diagnostic Tool
In addition to the IP Phones, BCM includes the IP Softphone 2050 Diagnostic Tool. This diagnostic tool is a client application that can be downloaded from the BCM and used on a desktop in conjunction with an IP Softphone 2050 client on that desktop. It facilitates the quick resolution of any issues with the IP Softphone 2050, providing both IP and multimedia information.
Why should you consider IP?
IP Phones Benefits
- Support connectivity to any Avaya VoIP enabled platform, including BCM and communication Server 1000
- Trans-network support increases employee productivity by providing users and network managers with a common set of telephones across the entire network
- Internal voice/data switch prioritizes voice traffic to ensure high-quality speech and reduces costs by conserving wiring closet ports and eliminating the need for separate cable drops to the desktop
- Automatic firmware upgrade ensures top performance and streamlines maintenance, reducing the need for site visits
- DHCP-enabled IP Phones simplify network administration by providing centralized, automated IP address management
Multiple Platform Support
The Avaya IP Phones are supported by multiple Avaya communication systems, including BCM, and Communication Server 1000. This industry-leading platform interoperability facilitates growth and offers seamless migrations across customer premises and carrier-based solutions. All IP Phones offer a rich suite of business features designed to meet current and emerging user requirements and international icon-based characters. These features, in addition to multilanguage support, make the IP Phones ideal for worldwide use.
Integrated Switched Ethernet Connection
Users can connect their desktop Internet telephone and their PC to the network on a single port. The IP Phones feature a built-in 10/100 Base T Layer 2 switch that splits the network Category 5 cable into separate feeds, one to the phone itself, while providing an additional RJ-45 port to connect a user’s PC. Giving fixed, hardware-based priority to the phone voice port, the internal Ethernet switch ensures that high-quality voice service is always available.
Reliable LAN Power Options
To ensure continuous phone service in mission-critical environments, the IP Phones can receive their power over the network cabling. The Avaya family of Ethernet Switches (BES 50, ERS2500, and ERS4500) delivers power over the unused pairs of standard Category 5 UTP cables, eliminating the need for the phones to be connected to a power supply at the desktop.Power is supplied on an as-needed basis, thanks to the sophisticated, software-based load and fault-sensing algorithm used by the Avaya Ethernet Switches. Desktop, rackmount and stackable options are available which provide a cost-effective way to centralize power to the IP Phones. This approach delivers carrier-grade reliability by enabling redundant power resources located at the wiring closets to provide emergency backup power to Avaya IP Phones located across the network.
Dynamic Host Configuration Protocol (DHCP) Addressing
Easy to set up and configure, the IP Phones deliver an innovative solution that enables users to connect anywhere on the network without intervention by a network administrator, enabling management staff to focus on more complex, mission-critical responsibilities.
Whether users relocate their phone down the hall or across the globe, the service comes up in the new location exactly as if they were sitting in their own office, even though it might be thousands of miles away.
Prioritizing Network Traffic
Now companies can make their network’s priorities mirror those of their business. By installing the Avaya Ethernet Switch (BES50 or ERS), a business’ network becomes an intelligent partner that uses Layer 2/3 packet classification to prioritize business-critical traffic, helping them get the most out of their existing infrastructure.
Latency-sensitive applications and mission-critical users will receive platinum-level service, while less urgent traffic is allocated bandwidth on a lower-priority basis. Prioritization is especially important for businesses that need to support mission-critical IP applications, including VoIP, but do not want to incur higher costs by overprovisioning the network to ensure bandwidth availability.
Universal Features
With over 100 years of experience in creating phones designed to improve employee productivity, reduce operational expenses, and improve customer service, Avaya is the industry leader in telephony solutions. All of the IP Phones offer the following features:
- Intuitive navigation cluster provides fast menu, sublist and call log scrolling, as well as one-touch dialing and quick access to system features
- Message waiting/visual ring indicator offers visual notification of incoming calls and messages
- Voice compression optimizes bandwidth and audio quality requirements
- Audio control center enables users to toggle quickly between the handset or headset and the speakerphone without audio interference
- Volume bar provides fingertip control of audio and ringer volume settings and LEDs clearly display handset/ headset/speakerphone/mute settings
- Local tone generation conserves valuable network bandwidth
- Dynamic IP addressing with a standard DHCP server offers a flexible, simplified solution for handling adds, moves and changes, reducing management costs
- Microsoft TAPI-compliant interface operates seamlessly with Messaging and Personal Call Manager – this offers users onscreen displays of call logs and directories and also provides support for drag-and-drop dialing
- User-friendly design supports the full range of potential users, including disabled users who require hearing aids
Future-Proof
Avaya actively participates in defining standards-based solutions that support the broad deployment of VoIP across enterprise environments. The IP Phones are designed for flexibility, ease of upgrades, and will support firmware upgrades as features and industry standards continue to evolve.
IP Phone 1220
The IP Phone 1220 provides the following features:
- A five-line display with 25 characters per line
- A fixed stand with two positions, plus vertical design for smaller desktop footprint
- Eight fixed keys, with three having LED status
- Handsfree, Mute, Headset, Volume Controls, Hold, Goodbye, applications
- Six feature keys
- Four context-sensitive soft keys
- Four line/feature keys
- 10/100 Base-T with integrated PC Port
- Active Ethernet link LED indication
- Integrated headset port for optional wired Headset
- Compatible with optional Key Expansion Modules
- Visual ringing alerter / Message Waiting Indicator
- 802.3af PoE (Class 2) or optional AC local power options
- Wall Mmountable
IP Phone 1230
The IP Phone 1230 provides the following features:
- A nine-line display with 25 characters per line
- A fixed stand with two positions, plus vertical design for smaller desktop footprint
- Eight fixed keys, with three having LED status
- Handsfree, Mute, Headset, Volume Controls, Hold, Goodbye, applications
- Six feature keys
- Four context-sensitive soft keys
- 10 line/feature keys
- 10/100 Base-T with integrated PC Port
- Active Ethernet link LED indication
- Integrated headset port for optional wired Headset
- Compatible with optional Key Expansion Modules
- Visual ringing alerter / Message Waiting Indicator
- 802.3af PoE (Class 2) or optional AC loc
IP Key Expansion Modules for IP Phone 1200 Series
The IP Phone 1200 Series includes two Key Expansion Modules to provide flexibility for adding more keys to the IP Phone 1220 and IP Phone 1230. The extra keys can be used for additional line appearances or to add often used features for quicker access.
The keys can also be programmed as auto-dialers for one-touch calling, and will provide busy lamp field indication for users on the BCM system. This allows these phones to better serve the needs of attendant and receptionist functions, and increase productivity for any user.
Key features include:
- LCD Expansion Module for the IP Phone 1200 Series offers 12 keys per module, cascadable to 7 LCD KEMs on an IP Phone 1220 or 1230
- LED / Paper Label Module for the IP Phone 1200 Series offers 18 keys per module, with LED indicators for line status and an easy-to-use paper labeling system, cascadable to 2 LED Paper-Label KEMs on an IP Phone 1220 or 1230.
Avaya IP Phones 1110, 1120E, and 1140E
The Avaya IP Phones 1120E and 1140E offer an IP desktop solution that is optimized for Web-centric applications such as phone support, and other multimedia options. They feature Gigabit Ethernet, USB connectivity, and an ergonomic design and cable management that make them easy to set up and maintain.
The 1120E and 1140E IP phones are supported on BCM 4.0 and higher, BCM50 2.0 and higher, and BCM450 1.0.
The Avaya IP Phone 1110, which was new to BCM50 3.0 and is also supported by BCM450 1.0, is a single-line, standard-level call activity phone providing eight fixed keys, including Hold, Goodbye, Line/Handsfree (listen mode only), volume up and down, Expand, Services and Message / Inbox plus four context-sensitive soft-keys.
IP Phone 1110
- Fully-backlit, graphical, pixel-based display and flexible five-position adjustable foot stand optimize viewing angles under varied lighting conditions
- Integrated autosensing IEEE 10/100 Ethernet switch with shared PC access (one LAN and one PC port) consolidates cable infrastructures for cost reduction
- Feature Status indicator LED provides notification of phone firmware downloads in progress
- Cost-effective power options with support of IEEE 802.3af Power over Ethernet or local AC power supply
- Icon and English-text based keycaps address global deployments and customer preferences in keycap appearance
- Intelligently and ergonomically designed cord management for quick setup and installation
- 128-bit Authenticated Encryption Standard (AES) for Signaling Encryption
- Secure Real-time Protocol (SRTP) for Media Path Encryption
- Link Layer Discovery Protocol (LLDP) for network discovery and inventory management
- 802.1x and Extensible Authentication Protocol for added network security
- Hearing Aid Compatible (HAC) as per FCC Part 68
- Field upgradeable firmware via Trivial File Transfer Protocol (TFTP) or UNIStim File Transfer Protocol (UFTP) adds convenience and reduces costs in administration
IP Phone 1120E
- A multi-line phone with four programmable line/feature key appearances
- High-resolution backlit graphical pixel-based display
- Adjustable five-position tilt-stand (-5 to + 55°), plus vertical design for smaller desktop footprint
- Fourteen fixed keys and four soft keys
- 10/100/1000 Base-T with integrated PC and LAN Ports
- XAS/G-XAS supports data applications and Web browsing
- USB port for enhanced navigation and productivity
- Expansion Module/Console Port
- Visual Alerting and Feature Status Indicator Lamps
- Integrated headset port for optional wired Headset
- Active Ethernet link LED indication
- Secure Tools Menu facilitates access to preferences and administration
- 802.3af PoE (Class 3) or local power options
- Desk and Wall Mountable
- Color: Graphite with Silver Metallic Bezel
IP Phone 1140E
- Multi-line phone, with up to 12 programmable line/feature keys
- High-resolution backlit graphical pixel-based display
- Adjustable five-position tilt-stand (-5 to +55°)
- Fourteen fixed keys and four soft keys
- Integrated Bluetooth radio for office and home-based mobility
- 10/100/1000 Base-T with integrated PC and LAN Ports
- XAS/G-XAS supports data applications and web browsing
- USB port for enhanced navigation and productivity
- Visual Alerting and Feature Status Indicator Lamps
- Expansion Module/Console Port
- Integrated headset port for optional wired Headset
- Active Ethernet link LED indication
- Secure Tools Menu facilitates preferences and administration
- Global Character Sets
- 802.3af PoE or local power option
- Color: Graphite with Silver Metallic Bezel
IP Key Expansion Module for IP Phone 1100 Series
The IP Phone 1100 Series includes a Key Expansion Module that provides up to 18 additional line/programmable feature keys per module. The module is supported on the IP Phone 1120E and the IP Phone 1140E.
Avaya IP Audio Conference Phone 2033
The IP Audio Conference Phone 2033 expands the IP portfolio to the conference room and executive office, offering high-quality audio and fostering collaboration and idea exchange. Those familiar with the IP Phone 2001 will recognize the Avaya user interface on the 2033. This unit can be enhanced in the future using firmware downloads. It requires BCM 4.0.
The IP Conference Phone 2033 provides:
- Multidirectional, full duplex hands-free with 360-degree room coverage
- Acoustic Clarity Technology to allow simultaneous natural conversation with the industry’s best duplex
- Expansion using extension microphones
- A set that complements the current BCM/Norstar digital conferencing unit
